Talk at Work: Interaction in Institutional Settings. Edited by Paul Drew and John Heritage. (Cambridge: Cambridge University Pre
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Amazon.com: Talk at Work: Interaction in Institutional Settings (Studies in Interactional Sociolinguistics, Series Number 8): 9780521376334: Drew, Paul, Heritage, John: Books
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Talk at Work: Interaction in Institutional Settings (Studies in Interactional Sociolinguistics, Series Number 8)
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